Standard Chartered Bank Nigeria Recruitment exercise is ongoing for interested and qualified candidates to apply for the vacant position below. How to apply for this great opportunity is contained in this post.
We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer.
At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.
We encourage and focus on the behaviors that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviors we have a remuneration programme in place, carefully designed to incentivize our employees to live our values every day.
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At Standard Chartered Bank Nigeria ,we are recruiting to fill the position below:
Job Title: Analyst, Collection and Recoveries
Ref No: 2100026967
Location: Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent
The Role Responsibilities
Processes:
- Ensure complete collection follow-up trails on CACS
- Ensure update of database for cardholders change of addresses, telephone nos. and other appropriate information relevant to collection follow-up
- Exercise judgement while waiving fees / interest
- Escalate any system irregularities that may have been noted while using CACS
- Abide to the do’s and don’ts of collection
- Call and cover all assigned accounts as per collection strategy
- Ensure effective tele-calling to restrict forward flows by collecting the total due amount
- Comply fully with scripts, call pitch & strategy
- Keep the work area clean
- Escalate / recommend field referrals to minimise risk
- Timely escalation of high-risk accounts to Unit Manager
- Review of accounts to cancel potential delinquent accounts
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People and Talent:
- Ability to maintain a good sense of camaraderie whilst not losing sight of the task assignment and conduct guidelines
Risk Management:
- Must escalate in a timely manner, high-risk A/C’s and issues
Governance:
- Must be able to abide by the Bank’s and Function’s guidelines and rules
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the to achieve the outcomes set out in the Bank’s Conduct Principles
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Our Ideal Candidate
- Must have a University Degree as a minimum requirement
How to Apply
Interested and qualified candidates should: Click here to apply
Application Closing Date
11th December, 2021.
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